Tickets can be purchased directly through our website via the Tickets page. All tickets are issued through our official ticketing partner. Please note: tickets are only available via official channels – we do not support third-party resellers.

Can I upgrade my ticket?

Yes – you can upgrade your ticket at any time (subject to availability). Upgrade links are available in your confirmation email or via the Ticket Help page.

Can I get a refund?

All ticket purchases are final and non-refundable. If you’re unable to attend, you may be eligible to transfer your ticket to another attendee.

Can I transfer my ticket to someone else?

Yes – ticket transfers are permitted up to the stated deadline prior to the event. After this date, transfers may still be possible but are subject to approval.

I didn’t receive my ticket - what should I do?

First, check your spam/junk folder. If you still can’t find it, you can request your ticket to be resent via the Ticket Help page. On the day, our team can also locate your ticket at registration using your name and email.

Can I buy tickets on the day?

If the event is not sold out, tickets may be available at the door. However, we strongly recommend purchasing in advance as ticket allocations are limited and may sell out.

Are there payment plans available?

Selected ticket types may offer payment plan options. These will be displayed at checkout if available.

Event & Access FAQs

What does my ticket include?

Your ticket includes access to the full event experience based on your ticket tier (e.g. General Admission, Premium GA, VIP). Higher-tier tickets may include access to exclusive networking areas, lounges, or after-parties.

How do I access the After Party?

After-party access is limited and only available to selected ticket tiers or as an add-on. These events often sell out in advance – we recommend securing access early.

Will I receive a physical ticket?

No – all tickets are digital. You’ll receive your ticket via email, which can be scanned on entry.

What time should I arrive?

Doors typically open from 9:00 AM each day. We recommend arriving early to avoid queues and allow time for registration.

Is the event accessible?

Yes – we aim to make the event accessible for all attendees. The venue is wheelchair accessible, and we can support a range of accessibility requirements. If you require specific assistance (e.g. mobility access, reserved seating, or other accommodations), please contact our team in advance so we can ensure the best possible experience for you.